This store is amazing. The staff is knowledgeable and friendly. They made my shipment and return easy! This will be my go to store!
A
Andy Safiano
The staff is not trained in handling customer complaints. I took a package to be shipped via 2-day service and it did not arrive on time. I went to the store to discuss the issue and was told that I would get a call from the Manager on Monday since it was a weekend day and he was not available. I received a call later that day and the staff member (I did not get her name) basically told me that I should have been told that the 2 day service was not guaranteed and I should have been told that when I shipped the package. When I told her that I was not informed of this fact, she stated that was not possible and became very defensive. I tried to reason with her but she was argumentative, did not show any empathy, and would not offer any solutions.
Fortunately for me, there are many businesses in the area that can handle my continuous mailing needs and have much better customer service so I will not return to this UPS store.
H
Hunter Pepper
The UPS Store in Decatur is the BEST! I have NEVER had any issues and anytime I need anything printed there staff is always on point, thank you to Brittany T. When a design is needed she jumps right on it and gets it as soon as she can and I am grateful for her and the company! The UPS Store will ALWAYS get my business!
S
Sherry Seat
I was very pleased with the courteous, efficient service that I received.
J
Jeremy Goforth
I love this store. Nice and friendly staff. Very helpful
And does a great job doing things for my business
Reviews
Steven Kelly
This store is amazing. The staff is knowledgeable and friendly. They made my shipment and return easy! This will be my go to store!
Andy Safiano
The staff is not trained in handling customer complaints. I took a package to be shipped via 2-day service and it did not arrive on time. I went to the store to discuss the issue and was told that I would get a call from the Manager on Monday since it was a weekend day and he was not available. I received a call later that day and the staff member (I did not get her name) basically told me that I should have been told that the 2 day service was not guaranteed and I should have been told that when I shipped the package. When I told her that I was not informed of this fact, she stated that was not possible and became very defensive. I tried to reason with her but she was argumentative, did not show any empathy, and would not offer any solutions. Fortunately for me, there are many businesses in the area that can handle my continuous mailing needs and have much better customer service so I will not return to this UPS store.
Hunter Pepper
The UPS Store in Decatur is the BEST! I have NEVER had any issues and anytime I need anything printed there staff is always on point, thank you to Brittany T. When a design is needed she jumps right on it and gets it as soon as she can and I am grateful for her and the company! The UPS Store will ALWAYS get my business!
Sherry Seat
I was very pleased with the courteous, efficient service that I received.
Jeremy Goforth
I love this store. Nice and friendly staff. Very helpful And does a great job doing things for my business